Terms and conditions
Settled Sleep will only undertake business on the following terms and conditions. These terms are legally binding so please read them carefully.
1. The acceptance of a Phone or Home Consultation or place on a workshop/webinar will be deemed as acceptance of the following terms and conditions.
2. The fee for Settled Sleep consultation services is due in advance of the initial consultation.
3. If the package is cancelled, the following terms and conditions apply:
Less than 48 hours’ notice – full amount payable
48 hours to 7 days’ notice – 50% of final fee payable
7 to 14 days – 25% of final fee payable
4. Settled Sleep accepts that whilst working with small children there are sometimes situations where consultations or home visits need to be cancelled due to illness. If this is the case, Settled Sleep will endeavour to work with the client to arrange another date and there will be no charge or cancellation fee as long as the same service is being booked for a later date.
5. Settled Sleep reserves the right to cancel workshops/webinars at short notice due to personal circumstances – in this event, all workshop/webinar attendees will be offered a full refund or the chance to join another workshop/webinar at a later date.
6. Payment for a workshop/webinar confirms your place on that given workshop/webinar and is non-refundable from the point of booking.
7. Settled Sleep advises that all Parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to The Lullaby Trust if based in the UK (or the equivalent guidelines in your respective country).
8. All advice given by Settled Sleep is from previous experience, training and opinion only and should not be treated as a substitute for medical advice from your GP or Paediatrician.
9. Settled Sleep does not work in a medical capacity and any concerns about your baby’s or child’s medical health should be taken up with your GP or health visitor. Lucy has experience dealing with Reflux and CMPA, so will be able to advise on possible management strategies.
10. Settled Sleep does not accept responsibility or liability for sleep training that does not achieve the required result during the support package process. Settled Sleep’s sleep plans are designed to have the baby/child sleeping well within a specific time frame; however, the parent accepts responsibility for this success after the sleep consultant has finished their period of support with the client.
11. Settled Sleep advises that the parents are consistent and stick to the sleep plan provided in order to achieve success. The outcome of the sleep training depends highly on parental consistency and therefore by agreeing to undertake the sleep training, the parents agree to working alongside the sleep consultant to achieve the best results possible. It will work – it just takes time and consistency!
12. Any medical or feeding concerns about your baby or child should be expressed in the early consultation stages of sleep training so that Settled Sleep can address these before putting together a plan.
13. The Sleep Plan (if included in your package) will be written and sent through via PDF email format within 48 hours of the initial consultation.
14. Settled Sleep will work closely with clients to ensure that you get the results you would like for your babies and children. In the small number of cases where you don’t see progress with the plan, there is always a reason the sleep consultant will suggest alternatives and look into medical and dietary issues with you. During this process, you will need to work with the sleep consultant closely and be willing to try other things.
15. Settled Sleep advises parents to read the plan carefully before embarking on any sleep training/routine changes.
16. Settled Sleep’s ‘ongoing support’ service includes unlimited Whatsapp and email support for clients following their initial consultation or home support package. Phone calls are additional.
17. Settled Sleep is contactable during the hours of 8am to 8pm Monday to Thursday and 8am-6pm Friday to Sunday during the support period. During this time, messages and emails will be responded to as soon as possible, usually within 24 hours. However, there may be times when the sleep consultant is with a client or due to personal circumstances cannot reply as quickly as this.
18. The Support Period is non-refundable and lasts for the designated time post consultation (10 days) unless a date has been agreed otherwise. If the support is not used by the client, there is no refund available. Clients must inform Lucy of their start date to activate the support period.
19. Any further Whatsapp/email support outside of the initial support package booked is charged at £50 per ten day period.
20. Any additional calls need to be booked via a package.